Dynamic and results-oriented professional with specific
expertise in resolving complex issues, cross collaboration, and driving
strategic initiatives.
“Impossible, is not a fact. It’s an opinion. Impossible is not a declaration. It is a dare. Impossible is potential.” Muhammad Ali
My areas of expertise include: de-escalation of sensitive yet urgent matters; Practicing active, effective, and clear communication strategies with both clients and business partners; social media content creation; Web Development; Problem solving, technical, and interpersonal skills gained from the years of experience and dedication to the industry.
Outside of the professional space I spend a great deal of time learning about various fun topics. I’m currently in the process of writing a novel, and have dabbled in content creation. When it’s time to decompress, I step away and ground myself with my family and friends or with whatever project or activity I find brings me comfort. I find puzzles to be a very effective activity when I actually need a decompression session!
My approach to problems are very methodical. In the retail industry problems demand a quick and almost immediate response. However, acting too quick and not taking just a moment to review implications can cost more financially and have more brand impact than the initial problem. I’ve adopted a critical 3 step system which I have found in practice meets and exceeds my client needs.
Take the problem and break it into it's component parts. During this phase you locate the root cause of the problem to ensure it doesn't repeat itself.
Analyze the root cause and break down the current situation into it's core component parts. Prioritize the component parts based on the sense of urgency required to resolve.
Resolve each core component based on it's priority, sometimes handling more than one at a time. This stage is where any crisis management procedures are executed.
